Frequently Asked Questions (FAQ)
Check out common questions about our offerings and processes-we’re here to help.
Popular Questions
Find quick details about our products, orders, and services below.
We welcome both small and large orders—whether you need a small batch for trial or a bulk purchase, we can accommodate your needs.
We believe quality is the foundation of any partnership. Here’s how we maintain standards:
- A dedicated quality inspection team conducts strict checks during production and before shipment.
- We welcome on-site inspections by your team or third-party testing agencies—just let us know in advance, and we’ll arrange logistics support.
Your trust in our products is our priority, and we’re committed to full transparency in quality control.
The warranty period for our products varies depending on the specific item and its application. For detailed warranty information specific to your chosen product, please contact our sales team.
- For standard products: 15–20 working days after receiving the deposit
- For customized products: 25–35 working days (varies by customization complexity)
Delivery time excludes shipping duration, which depends on the destination port and chosen logistics method.
We work with trusted international freight forwarders to arrange sea, air, or land transportation according to your needs. Shipping can be arranged to any major port worldwide, and door-to-door delivery is available upon request. Shipping costs will be quoted based on order volume and destination.
Yes, we provide samples for quality inspection. Sample costs (including production and shipping) are borne by the buyer, but will be refunded once a bulk order is confirmed. Sample delivery takes 3–7 working days.
Yes, we offer customization services for flooring and wall panels (size, color, and pattern) and outdoor bathtubs (dimensions and material finishes). For customized items, feel free to discuss details with our sales team—we’re flexible to meet your needs.
We mainly operate on FOB Shanghai/Ningbo or CIF terms. Other terms (EXW, DAP, etc.) can be discussed based on your logistics preferences.
In case of defective products (confirmed by our quality team), we offer replacement or refund options. Please report issues within 30 days of delivery, along with photos and order details.